Last updated: 13 April 2026
These Terms set out the agreement between you and Social Media Resilience Ltd when you use our website, resources, or purchase any of our services or courses.
These Terms of Service constitute a legally binding agreement between you (whether personally or on behalf of an organisation) and Social Media Resilience Ltd. By booking, purchasing, or accessing any of our services, resources, or content, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.
Social Media Resilience Ltd is registered in England and Wales. Company No. 16490037. Registered address: 1623 Warwick Road, Knowle, Solihull, B93 9LF. Email: info@socialmediaresilience.com.
We provide education, training, and digital resources in digital wellbeing, online safety, social media resilience, AI literacy, and critical thinking. Our services include live online programmes, in-school workshops, online courses, subscriptions, pre and post assessments, downloadable resources, safeguarding consultancy, and speaking engagements. The exact scope of any service will be confirmed at the time of booking.
Important: All services provided by Social Media Resilience Ltd are educational and informational in nature. Nothing we provide constitutes or should be taken as medical, therapeutic, clinical, psychological, or counselling advice or intervention. We are an education company. Our facilitators are trained educators and subject-matter specialists, not therapists, counsellors, or clinical practitioners. If a participant requires therapeutic or clinical support, they should engage qualified mental health professionals separately.
The school engaging our services is responsible for: ensuring DBS-checked staff are present during delivery to students; providing us with the DSL's name and contact details in advance; notifying us of any known vulnerabilities or safeguarding concerns; ensuring appropriate consent is in place; and handling any safeguarding disclosures following our session in accordance with KCSIE.
SMR accepts no liability for outcomes arising from a school's failure to disclose relevant safeguarding information prior to delivery, failure to provide appropriate supervision, or failure to act appropriately on any disclosure following our session.
A booking is confirmed when payment in full has been received or a signed booking confirmation is in place. Invoices are payable within 30 days. We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998. All prices are exclusive of VAT unless stated otherwise.
Upon purchase, you are granted a personal, non-transferable licence to access course content for the period stated at purchase (typically 12 months). Subscriptions renew automatically unless cancelled. You will be notified before renewal and can cancel at any time through your account settings. Cancellation takes effect at the end of the current paid period.
Live programmes: more than 28 days before delivery, full refund. 14-28 days before, 50% charged. Fewer than 14 days, full fee payable. Online courses: no refund once content is accessed. If not yet accessed, you may request a full refund within 14 days of purchase under the Consumer Contracts Regulations 2013. Subscriptions: no partial-period refunds. If we cancel due to force majeure, we will offer a full refund or rescheduled date.
All content created by Social Media Resilience Ltd is protected by the Copyright, Designs and Patents Act 1988. We grant you a limited, personal, non-transferable licence for your own use only.
Our content is made available for streaming and online viewing only. You have no right to download, save, screen-record, screenshot, or otherwise capture any video, audio, or written content from our platform for any purpose. You must not share, redistribute, or post any of our content via any medium including email, messaging apps, social media, or file-sharing platforms. Unauthorised copying or sharing constitutes a material breach of these Terms and an infringement of our intellectual property rights. We reserve the right to immediately terminate your access without refund and pursue all available legal remedies.
Nothing in these Terms limits any rights you may have under the CDPA 1988 that cannot lawfully be excluded by contract, such as fair dealing for criticism, review, or instruction under Sections 30 and 32. These exceptions are narrow and fact-specific. If you believe your intended use falls within a statutory exception, seek independent legal advice before proceeding.
You agree not to use our services for unlawful purposes, provide false information, record or capture any session or course content, share login credentials with others, attempt to access our systems without authorisation, upload malware, attempt to reverse-engineer our digital products, scrape our website or platform using automated tools, or use our content or brand in ways that damage our reputation. We may terminate your access without notice for breach of these terms. Termination for breach does not entitle you to any refund.
Both parties agree to keep confidential any proprietary information shared in the course of our engagement. Individual participant assessment responses are treated as confidential. Only anonymised, aggregate cohort-level data will be shared with commissioning organisations.
Our services are educational and advisory. We expressly disclaim any liability for psychological, emotional, or clinical outcomes arising from participation. To the fullest extent permitted by law, our total liability shall not exceed the total fees paid for the specific service giving rise to the claim in the preceding 12 months. We shall not be liable for indirect, incidental, or consequential loss, loss of profits, loss of data, or loss of goodwill. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and our Privacy Policy. Where we are engaged by an organisation to deliver a programme, a data processing agreement may be required. Please contact us if your organisation requires a formal DPA before work commences. Our full Privacy Policy is at socialmediaresilience.com/privacy-policy.
We may update these Terms from time to time. The current version will always be on our website with the last updated date shown above. We will notify you of material changes by email where we hold your contact details. Continued use of our services after any update constitutes your acceptance.
These Terms are governed by the laws of England and Wales. Both parties agree to attempt to resolve disputes informally in the first instance. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the courts of England and Wales, which shall have exclusive jurisdiction.
Social Media Resilience Ltd, Company No. 16490037. Registered address: 1623 Warwick Road, Knowle, Solihull, B93 9LF. Email: info@socialmediaresilience.com. Phone: 0121 798 3069.
